Terms of Service

Last updated: April 2026 · Effective: April 2026

Summary: By using LeadLab, you agree to these terms. We provide a CRM service at ₹999/year. You own your data. We won't misuse it. If you break the rules, we can suspend your account. Disputes are handled under Indian law.

1. Acceptance of Terms

By accessing or using LeadLab CRM ("Service") at app.leadlabcrm.in, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

LeadLab provides a cloud-based Customer Relationship Management (CRM) application designed for Indian sales teams and businesses. The Service allows users to manage sales pipelines, track deals, manage teams, and analyse sales performance.

3. Account Registration

You must provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials.
One subscription covers one company workspace. Multiple business entities require separate subscriptions.
You must be at least 18 years of age to use the Service.
You are responsible for all activity that occurs under your account.

4. Free Trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required during the trial period. At the end of the trial, access pauses until payment of the annual subscription fee. Trial data is retained for 30 days after trial expiry.

5. Subscription and Payment

The Service is available at ₹999 (Indian Rupees) per year per workspace, for an unlimited number of users.
All payments are processed by Razorpay and are subject to Razorpay's terms and conditions.
Prices are exclusive of applicable GST. GST will be charged at the applicable rate.
GST-compliant invoices are issued automatically via email after successful payment.
Subscriptions are annual and non-recurring unless the user actively renews.
We reserve the right to change pricing with 30 days' notice to existing subscribers.

6. Refund Policy

We offer a 30-day full refund from the date of payment for annual subscriptions. See our Refund Policy for details. No refunds are issued after 30 days of the payment date.

7. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations in India or your operating jurisdiction.
Store, transmit, or process data that is illegal, defamatory, or infringes third-party rights.
Attempt to reverse-engineer, hack, or gain unauthorised access to the Service or other users' data.
Use the Service to send unsolicited bulk communications (spam).
Exceed reasonable usage limits in a way that degrades service for other users.
Resell or sublicense the Service to third parties without written authorisation.

8. Data Ownership

You retain all rights to the data you enter into LeadLab. We do not claim ownership of your business data. You may export your data at any time using the built-in CSV export feature. We process your data only as described in our Privacy Policy.

9. Service Availability

We target 99.9% service uptime and provide the Service on a commercially reasonable effort basis. We do not guarantee uninterrupted access and are not liable for temporary downtime due to maintenance, technical failures, or factors outside our control.

10. Intellectual Property

The LeadLab application, brand, design, and all associated intellectual property are owned by LeadLab. You receive a limited, non-exclusive, non-transferable licence to use the Service as governed by these Terms. You may not copy, reproduce, or create derivative works of the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law, LeadLab shall not be liable for:

Loss of profits, revenue, data, or business opportunities arising from use of the Service.
Any indirect, incidental, consequential, or punitive damages.
Data loss due to factors outside our reasonable control.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Termination

You may terminate your account at any time by contacting support@leadlabcrm.in. We may suspend or terminate accounts that violate these Terms, with or without prior notice. Upon termination, your data is retained for 30 days before permanent deletion.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India. For disputes below ₹20 lakhs, the parties agree to attempt resolution through mediation before initiating legal proceedings.

14. Amendments

We may update these Terms from time to time. Material changes will be notified via email to registered account addresses. Continued use of the Service after notification constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at support@leadlabcrm.in.